I called this company after I was stood up then received an outrageous estimate from another company. The other company told me they'd be there between 8 and 11. I E carpet repair told me he could be at my apartment in 15 minutes. Not only was he fast but he did an awesome job. You can't even tell where. Y dog damaged the carpet. He was also very friendly patient with my 7 year olds numerous questions. He charged half the Price the other company quoted but did not sacrafice quality. Not that I wish tHat I ever wish to repair carpet again but this was a pleasant experience .