On-Time Appliance has been excellent. Gil has done work for me before on my rental properties. I called him this time about our dishwasher's touch-pad going out. I talked to him about whether or not I should replace the whole unit or just put a new touch-pad in, because the dishwasher itself was working fine otherwise. His son and another employee came by, figured out what was going wrong, and they put in a new touch-pad. They checked it all out with Gill, and ever since then it's been working just fine. They did a good job, and they saved me $250 on a dishwasher.