I am extremely happy with the service I received when my refrigerator broke down. I called on a Saturday morning and had a Service Tech there within 2 hours. He was very professional and polite while he worked on the appliance. He took extra care to protect the floor and counters from scratches or drips, and cleaned up after himself. (men can do that? ha!) As always, I had a lot of questions and he patiently answered all of them to my satisfaction. I am a very happy customer!