I worked directly with the owner from 805 Mattress Pros at their showroom location. He was fantastic! He was very personable, very patient, and what I really liked about his store was that I got that real mom and pop store feel again when I was there. In truth, I bought him and his business concept, and that's what he sold me on. The mattress was great of course, and it arrived on time, so I couldn't be any happier.