My car just cut off and I was on my way to go pick up my kids. I was not a happy camper but luckily the tow truck driver dropped me off by the train and took the car to the shop without me. They called me right away from the shop to let me know the car had just got there and that they were going to call me back after checking it. They called me, car was fixed and to make a long story short I was very happy! thanks packard auto repair