Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Kenn C.

Bloomington, IL
Dick Van Dyke Appliance World

Late with order, floors scratched. they ordered wrong fan which was late and then we had to pay for their mistake.

The installers scuffed floor and then office said it was our problem not theirs. They had the wrong fan kit and didn't realize it until the installer tried to connect. The reordered part was late and WE HAD TO PAY FOR THEIR MISTAKE!!! $30 extra my wife will not trade their again.

comments

We appreciate you taking the time to write a survey about your interaction with our company. I have spoken to my Customer service supervisor about your experience. She said we sent someone to your home to inspect the damages, and the scratches weren’t close to where we installed any of your appliances. The additional $30.00 is for an auxiliary piece that was needed at the point of installation. Unfortunately, when we start to uninstall your old appliances we may run into unexpected carpentry issues. The piece that was need was immediately ordered and we returned within a few days to complete the installation.
We appreciate your patronage and look forward to serving you in the future.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 07/20/2016
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