Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Amy W.

Arrowsmith, IL
Dick Van Dyke Appliance World

Will never purchase another appliance at Dick Van Dykr

I took off the day from work expecting a service tech to come look at my dishwasher for the fourth time this month. Just received a call telling me someone forgot to put in the date and they may not be out until tomorrow. This is a common story. I've heard it before on other service calls. Dick Van Dyke has to have the 10 year warranty because their appliances need repaired a lot, in my opinion. We have purchased all new appliances for our home from this company. So, you can imagine the amount of money we have spent. I expect better quality appliances and service from this business. Completely disappointed. Would never return or recommend.

comments

I apologize for any issues that may have prompted you to create this poor review of our company. I do show where we were able to rectify the situation and come out the next day before 12:00pm to accommodate your schedule. I have also spoken with your husband in regards to your troublesome dishwasher. I let your husband know that I was talking with GE to see what could be done because GE stated they did not know what the next step would be to fix the issue. GE offered a pro rate to purchase a dishwasher through them, and I let your husband know that the warranty you have with us would be able to cover a portion of the amount of the pro rate. There would only be a minimal amount of out of pocket expense incurred by you. You would be getting a brand new appliance for close to $30.00 after we pay for what the warranty covers. Dick Van Dyke Inc. does not manufacture the appliances, we only sell and repair them. That is why we offer the warranty to stand behind our appliances. If this unit was not under the warranty it would have cost close to 200.00 for the repairs that were needed. We value you as a long standing customer and appreciate your patronage. If you have any issues in the future, please don’t hesitate to call and speak with me directly.

Amanda Taylor
Customer Satisfaction Supervisor
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 05/02/2016
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