Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Michelle C.

Gibson City, IL
Dick Van Dyke Appliance World

Very disappointed with the delivery!

I've always heard excellent things about Dick Van Dyke however I wasn't pleased with the delivery service.

1st - they called at 9am on the day of the delivery. Said they would be at our home between 9am - 3pm. Delivery guy didn't get there until 4:15pm.
2nd - he broke part of the brick off our front door step bringing in our new refrigerator. Only ONE delivery guy delivering these big appliances???
3rd - we needed the fridge door handle moved to the other side. He used a high impact drill and broke one of the cheap screws off and my husband had to get part of it out of the bracket with using his vice grips.
4th - the delivery guy screwed it in the wrong hole and now we have to wait for a new bracket.
5th - one of the plastic screw covers on the front of the fridge used to cover the holes for the handle was broke off and we have to wait for a new one of those as well.

I would recommended these delivery guys not use high impact drills on the cheap screws. And it was obvious he was in a rush because it was at the end of the day and we were the ones who drew the short end of the straw obviously.

comments

I apologize that the installer broke the bracket and screws when trying to reverse the doors. I show information where I had completed an order form to order the screws and the bracket, and for it to be shipped directly to your home, per your request. When I received all of this information I was not told about the damage caused to your brick. I was only aware of the parts that needed to be ordered. Our installers try to run all the calls as quickly and efficiently as possible, but sometimes issues do happen at other calls that put them behind in a day. I do appreciate your business with our company and your willingness to allow us to work through this issue for you.

Amanda Taylor
Customer Satisfaction Supervisor

Dick Van Dyke Appliance World commented on 05/02/2016
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