We purchased a complete kitchen package form them on 11/12/15 with a delivery date of 12/28/15. We made this purchase due to the great sale they were having. We were to get $500 off plus an additional $500 from the manufacturer. They called us on 12/26/15 and informed us that our stove has not come in and they had no idea where it was or when it would be in. They did offer to deliver everything else though. We had them just hold it all so it would only be one delivery. We called back about this because at the time of purchase we were told we had to take delivery of the appliances by 12/31/15 to get the $500 off from the manufacturer. This is when we were informed that that $500 was a mail in rebate. This was the first time we heard this. They also told us that there was a form to submit which was never given to us. Luckily though you only had to submit the model numbers and could submit the SN's later. The salesman was nice enough to email the form and instructions on how I could do the rebate online. We called them back two weeks later to check on our stove and they still did not know where it was nor had any idea when it would be in but to check back on Friday since that was when the truck came in. When we called back on Friday, the stove had come in. They had also scheduled us for delivery on 1/18/16 without checking with us to see if that day was good and it was not. They rescheduled us for the 20th which was fine. On the day of delivery they called that morning to give us our time and thats when we found out that it would be two separate deliveries, one in the morning and one in the afternoon. All in all the appliances are great but their customer service needs some improvement. When they go on tv and slam the other stores in an area for not being able to provide next day delivery and then they themselves take almost 3 extra weeks to deliver after the date they promise delivery thats an issue in my book. Especially since they had six weeks to get all our appliances before delivery was scheduled.