Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Denise K.

Sherman, IL
Dick Van Dyke Appliance World

Service Call - not what was advertised

I called Dick Van Dyke for a service call on my Kenmore washer. When I called for the appointment, I was told that there would be a $35 diagnostic charge, which, if a repair was needed would be deducted from the repair bill. The service tech came, gave my husband an estimate of $231.42 to replace a drain pump. My husband agreed to the estimate and the service tech completed the repair quickly, about 10 minutes. The problem occurred when the $35.00 was not deducted from the bill, as promised. When I called and questioned this, I was told, "Oh, that was already deducted." Really? Where was it deducted? There was no deduction on the bill of the $35. I spoke with the store manager, and was treated as if I was an idiot. WOULD NOT RECOMMEND DICK VAN DYKE.

comments

I apologize for any inconvenience my staff may have caused with your most recent service request. I’ve researched the service call and it does appear the technician didn’t properly fill out his paperwork. Our technicians are trained to show our customers’ that the original service call fee has been deducted from the bill. Our technician charged you the appropriate charge for the repair, but since his ticket didn’t reflect the deduction of the service call we are going to refund you the service call. We value you as a long standing customer and appreciate your patronage. If you have any issues in the future with less than exemplary service, please don’t hesitate to call and speak with me directly.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 01/23/2016
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