Bought a new washer and dryer after water break on the 2nd floor caused major damages upstairs and downstairs (including the old washer & dryer downstairs). New linoleum installed in laundry room on May 20th. On May 21th DVD installers arrived late in the afternoon (I have no problem there) and put washer & dryer in wrong spot (even after being told where to locate them). It took a few minutes to get them to understand the washer couldn't be put over the spot the toilet needed to be put back into, then recklessly slid the washer and dry around and tore a 4" hole in my day old linoleum. DVD service department only offered $50 to repair since they didn't know how old it was. Linoleum installer sent the original quote from May 11th and DVD upped the offer to $150 to repair the 1 day new linoleum. DVD would not replace the 1 day new linoleum since, and I quote Amanda "It was only a 4" hole" and DVD won't pay to have floors replaced, only repaired, no matter how new they are. Be vey careful when dealing with DVD. Lucky for me I hadn't bought the new refrigerator and dishwasher for upstairs since the cabinets and kitchen linoleum hadn't been installed yet. At this point I can only say Buyer Beware when using DVD Appliance World. Dennis Reiken, I would love to your comments on this, it is definitely not the service on your TV ads.