I recently purchased a new oven and above range microwave from the store in Springfield. Once the appliance were delivered, I was upset to discover the microwave came with absolutely no installation hardware. No bracket, no screws, no bolts.

Called the store on 04/27/2015 and informed them of my issue. After getting sent around to different departments I was finally told the missing parts would be ordered and delivered to my house.

A week later I am still without parts and now I've received my first bill. I'm basically paying for something I cannot use until these guys get their act together and get me the parts I need.

Maybe they should make a "true story" commercial about this experience.....