We purchased a washer and dryer in June 2014. The dryer was damaged upon arrival. After numerous attemps to call and get updates on the piece that was ordered to fix the dent, I have given up. I am very disappointed in the service we have received. It is now mid-January 2015. It shouldn't take 7 months to resolve this issue. Against my better judgement, we just purchased a deep freezer this month. Some paint was scratched off and a small dent was found on the bottom. I was told we would get a 50.00 discount. Hopefully that will be the case, but I'm not holding my breath. I will not be making any future purchases with Dick Van Dyke, nor would I recommend them to any of my friends or coworkers.