Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Edwin B.

New Berlin, IL
Dick Van Dyke Appliance World

Terrible Service

Had a gas leak after install of cooktop range. Called service, came out after 1/2 day, Made repair. Problem is the leak was worse after the repair. Called store, was told they would get out whenever they could, was not sure how long. Would not okay emergency repair even though my gas was leaking. Manager was not available, of course. Store employees were very little help. Be careful of their service claims....

comments

We apologize for any inconvenience your recent experience may have caused. I have spoken to the service technician that was at your residence repairing the gas leak. My service technician tightened up all of your gas lines when he first arrived in your home. He was unable to detect any further leaks after the first visit. However, you called and said the gas smell was still present after the technician left your home. We immediately called our service technician and dispatched him back out to your house. Our technician was able to locate a secondary leak on his next visit which was within 2 hours of our first visit.
Again, we apologize for any inconvenience this situation may have caused.

Sincerely,

John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 01/13/2015
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