Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Kris S.

Pawnee, IL
Dick Van Dyke Appliance World

Warranty Fraud on Refrigerator

Please share with any friends that are thinking about purchasing appliances at Dick Van Dyke Appliance World. I am on day 39 without a refrigerator. I purchased this GE refrigerator for almost $2,000 and it is still under the 5 year warranty. Dick Van Dyke Appliance World advertises No Worry 5/10 Year Protection Plan however they will not honor the claim. Dick Van Dyke offered me $150 because they can not fix it. — at Dick Van Dyke Appliance World.

comments

Dick Van Dyke Appliance World apologizes that you feel we are not honoring our protection plan. However, the part that is needed to repair your appliance is on national backorder from the manufacture. When your appliance part becomes available anywhere in the United States we will repair your appliance at no charge to you.
When we spoke with General Electric they agreed to call you and share with you the backorder status of the part. When they spoke with you on the telephone they offered you a $150.00 for your inconvenience. Dick Van Dyke Inc. also offered to bring you a loaner refrigerator at no charge to use until your appliance was repaired. Dick Van Dyke Inc. also offered to prorate the value of your appliance over a 5 year period in accordance with our protection plan. We were trying to offer you all of the options available under the 5 year 10 year protection plan. You declined all of the offers because you have another refrigerator.
The information you provided is imprecise at best. Dick Van Dyke Inc. is honoring our protection plan and will repair the appliance at no charge to you as soon as the part becomes available from the manufacture. However, the offer to prorate your appliance will remain available to you if you decide to replace your GE refrigerator.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Respectfully,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 12/08/2014
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