Purchased GE refrig 6 yrs ago from DVD. Ice maker started leaking water in freezer so I placed a service call. Serviceman was late for appt (11am-2:30pm) & didn't bother to call he'd be late. While watching ice maker cycle he mentioned that a replacement would cost abt $180 (bottom line). Apparently their infamous 5/10 warranty only covers the condenser after 5 yrs. 10 mins later he confirmed it needed to be replaced. He had a unit on the truck but when he brought it in he told me it would cost $248 bottom line. What could I do, it had cost me $35 just for the service call to diagnose the problem...I told him to fix it. It only took him 10 mins to replace the unit. After he left I felt I had just been taken so I did some online investigating. Turns out the actual unit has an MSRP of $125. He charged $152 with tax (available online for $105 from authorized dealer including tax & shipping). Found DIY video truly only takes 10 mins, 1 easy excess screw & electrical plug, pull unit out, plug new unit it, screw back it place & your done. He charged $88 for labor. Subtract the$35 service call fee that's $53 for 10 min work ($318/hour labor rate). I'm done using DVD for any future non-warranty work.