Washer was leaking so I called Monday morning. They couldn't get a service person out until Tuesday (so much for same day). Service took 10 mins to show where it was leaking & showed the transmission was going out also with a $450 estimate to repair our 12 yr old washer. Have lived in Springfield over 30 yrs & brought all our appliances from DVD, so immediately went back around noon on Tuesday & brought a new front loader with base. Sales Mgr. explained ithe unit was brand new but had been delivered to previous buyer who rejected it because it wouldn't fit under their cabinets. As such they couldn't sell as new but there was nothing wrong with it since it wasn't in their scratch & dent area. They couldn't deliver & install untill next day. When delivered the installer found all 4 legs on the base had been damaged & he requested a serviceman come out to repair them. Serviceman arrived same day & thought the legs had been damaged moving items washer around on the showroom carpet. He ordered 4 new replacement legs on Wednesday. The following Monday he arrived & replaced the legs, leveled the unit & ran a test wash to confirm everything was OK. So much for the radio ads where the lady has a repair man come out, decides to buy new & has it delivered & running the same day. Also beware of buying floor room samples without having the legs checked out first for damage. So much for their service being better than the big box stores. DVD isn't what it used to be 30 yrs ago.