Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Crystal H.

Riverton, IL
Dick Van Dyke Appliance World

BUYER BEWARE THEY DO NOT STAND BEHIND THEIR WARRANTY!!!

They claim they back their products for 7-10 years! ( posted all over their store)
Then they turn around and say I would have to pay if I needed service..what is wrong here? I will let all my family and friends know to NOT shop there!! This is not the first time they dicked me around!!

comments

I apologize for any inconvenience that you feel we may have caused with your recent service request. Our warranty covers all mechanical failures for 5 years and the major component for 10 years. We advertise and post this all over our stores.
When I researched your service request I found multiple calls on your appliance repaired at no charge. The previous repairs were within 5 years of the purchase date and covered at no cost to you. However, at the time of your most recent service request your appliance was 6 years old. Therefore, you are required to pay for services rendered.
I hope this helps to clarify our exclusive 5 year warranty and 10 year major component coverage.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 10/10/2014
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