Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Randy M.

Springfield, IL
Dick Van Dyke Appliance World

Beware

We've used them for years with few if any problems. Worker came over, on time, and when questioned about the seemingly high rates for labor to fix leak on fridge, service washing machine (under warranty), and replace stove ignitors, informed me that jobs like this take five or six hours (he broke down each appliance's work timeframe.) So he finished in 2 hours, not 6, and handed me bills for $440.00 labor (parts extra). I protested this amount, and he told me he either needs a check, or he will have to take all the parts out. I invited him to take his parts back, but instead he called his boss, and they offered a $100.00 discount. I took the discount, but will never have them in my house again.
You can't tell a client that your labor rate is justified because of the time it takes, then complete the job in a quarter of the time, and steal their money. This is dishonest, and I would NOT recommend anyone reading this review to call them.

comments

I apologize for any perceived dishonesty on our part. I would assume we have always delivered impeccable service since you have used our company for years. Our service technicians receive factory training to ensure an accurate diagnosis and repair. The service technician that came to your house gave you a thorough breakdown of the repair costs before the repair. I am sure you were familiar with this policy because of your extensive history with our company. My service technician received an authorization from you to repair all of your appliances for the quote given.
However, after my service technician finished repairing all of your appliances you wanted a discount. I am assuming you weren’t happy with the estimate that was given to you prior to the repairs. Therefore, you felt you needed to use the two hours of work as leverage to get a reduction in the repair costs. I’m sorry you felt that was necessary given our history.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 09/22/2014
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