We purchased the new GE front loader washer and dryer (over $3000 for the pair). The salesman was very informative and pleasant to work with (1 star). We set up an appointment for delivery. We received our courtesy call for our delivery time (second star). WE had to change the delivery day BUT come delivery day, DVD did not have the parts to convert the gas dryer to LP. We received a call from our salesman apologizing for the error. Since we didn't need immediate delivery when we purchased the set (still doing some construction on the laundry room), we felt like DVD should have had all the necessary parts ordered and ready to go to set up our machines. The parts department called later in the day to let us know it would take 3 days to get the part in and to set up an appointment for the tech to come and install it. Our impression, once they get your money, details are out the window! We expected better out of them.