Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Jeff C.

Raymond, IL
Dick Van Dyke Appliance World

1100 dollar dryer didnt work upon installation, resolve of this situation was poor

We spent 2200 dollars on a washer and dryer set. The installation guy came and it wasn't working. He told us we would need to set up an appointment with a technician to come fix it. FIX IT!? A brand new dryer? Where I am from, when something doesn't work out of the box, you return it for a different one. Talking to someone about getting it returned was like pulling teeth. Nobody wants to talk to you when they know you want to return it for a different one. I will never go back to Dick Van Dyke again, and I recommend anyone looking for appliance do the same. ALSO, at the time of purchase all parts were 20% off. When the installer came and installed he put all new hoses on and charged us full price for the hoses. You have to really watch these people or they will screw you every chance.

comments

I apologize for any perceived inconvenience we may have caused during your recent appliance purchase. I have spoken with my Customer service team surrounding your dissatisfaction with our service response. It appears that within 30 minutes of your initial telephone call our salesman notified you that we were going to exchange your appliance. The additional time to assess each situation separately is necessary to give the best possible customer service. In my 27 years of experience in the appliance industry it isnt typically the new appliance that is the issue. It is historically an electrical issue with the home. When you notified us a family member was an electrician we agree to exchange the unit.
Unfortunately, I was dismayed to hear the new appliance didnt work either because of the homes wiring. I was happy to hear that your new appliance was delivered and left for you to use as soon as the electrician repairs your home wiring.
I hope we have earned a little more of your trust in the future when a service is required on any of your appliances.
Respectfully,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/28/2014
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