Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Janelle K.

Champaign, IL
Dick Van Dyke Appliance World

Disappointing service response

I purchased my washer and dryer specifically from DVD Appliance World, a year ago, mostly because of their service claims. I phoned for a repair call on a Wednesday and was told that a repair appt wasn't available until the following Thursday, more than a week in the future. A few hours later I was offered an appt the following Tuesday, which still leaves me without a working dryer for a week. I'm hugely disappointed, after hearing the radio ads exclaiming "WOW" about customers' experience with DVD. My experience with this side of DVD Appliance World is anything but WOW.

comments

I apologize for the inconvenience we may have caused taking a few extra days to schedule your service. We try to get to all of our customers within 24 hours. Unfortunately, during the summer months our service volume explodes creating a delay for our services. We appreciate the confidence our customers have in our service technicians, and we try to route as efficiently as possible to meet all of the demand.
I appreciate your patience and we will continue to work tirelessly to meet your expectations of our company.

Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/21/2014
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