Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Carrie A.

Athens, IL
Dick Van Dyke Appliance World

Advertised Same Day Service far from honored

The advertised "Same Day Service" was far from honored despite the fact that we have been loyal customers, buying all our appliances from this Springfield location. We called this past Thursday for a dishwasher and refrigerator repair and a technician is not being sent until this coming Wednesday. Nearly a week later. We based our last purchase decision solely on the same day service advantage only to find out this is not being honored. Very disappointing !

comments

I apologize for the inconvenience we may have caused taking a few extra days to schedule your service. We try to get to all of our customers within 24 hours. Unfortunately, during the summer months our service volume explodes creating a delay for our services. We appreciate the confidence our customers have in our service technicians, and we try to route as efficiently as possible to meet all of the demand.
I appreciate your patience and we will continue to work tirelessly to meet your expectations of our company.

Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/21/2014
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