Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Jason K.

Morrisonville, IL
Dick Van Dyke Appliance World

Horrible service

We purchased a washer and dryer and have never received 1 phone call from anyone at the company. I had to call them to find out my delivery time. I had to call them when my washer did not work after the 3rd load. I had to call to find out when the tech would be showing up! Absolutely pathetic company and I would never tell anyone to buy anything from these liars!

comments

I apologize you feel our company didn't meet your expectations. However, I am unable to look into your service comments without more information. I know that we call our customers' the day of delivery to give them their ETA's on when the appliances will arrive. I know that we take cell phone numbers to prevent a customer from sitting at home waiting for our company. We will call you one hour in advance to meet us at your home. We have found this is the most popular option for scheduling. However, if your appliance breaks down we do require you to contact us about your service needs. If you require a service visit we offer the one hour call to meet as well. I hope this helps with your next appliance service or sales request.
Sincerely,
John Shepherd
Sr. VP
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/14/2014
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