Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

john l.

Decatur, IL
Dick Van Dyke Appliance World

very unhappy with service and lies

Ive used dick van dyke before and had great experience with them until July 3 2014 When the tech left my home my opinion of this company has been tarnished. The ad says same day service but when I called I was told I had to wait 3 days ok it gets busy I understand but thats the end of my understanding. Tech charged me 70.00 for nothing. I have a electric stove and a microwave not working he put a fuse in microwave and it works but said they are 100.00 fuses so I should buy a new microwave "radio shack sells them 4 for 3.49 " and then put microwave back together broken u sell the fuse for 4.81 so if you're Telling me labor is 95 to put fuse in why did he do it for free minus the fuse that I put in and it still works by the way then the stove he told me what was wrong but said he had to order the part wich was in stock I called our local store and labor for the stove was over 200 for two srews wich honestly I would have paid thursday but was informed he wouldn't be back till the following Wednesday. I understand busy but he made me feel like I was in the way of his fourth of july weekend so I hope noone has to deal with such unprofessional people.

comments

I apologize for any inconvenience we may have caused during your recent appliance service request. I have researched the circumstances surrounding your service, and I apologize for any misinformation you were given. You were quoted $70.00 worth of diagnostic fees when the appointment was scheduled. At the time of your service request our service call fees were thirty five dollars per appliance. The service technician would have installed a temporary fuse to test your microwave. The temporary fuse needs to be installed to see which component on your microwave could have failed. When the diagnosis was completed the technician gave you an estimate of the total microwave repair costs. The cost to diagnose and repair the microwave was $65.00, and the remaining $35.00 was for the range diagnosis. I apologize you feel our labor rates were exorbitant, but when you break down our pricing we are very competitive.
Again, I apologize for any inconvenience we may have caused, and we hope to earn back your patronage when you see how affordable our services are in the marketplace.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/09/2014
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