We walked in knowing exactly what we wanted but there were a few hiccups in the process. First off, the delivery and removal fee seemed to be a bit of an afterthought. Once we found out about it, we mentioned that a competitor doesn't charge these fees. We weren't given an explanation as to why the fees were charged (especially when the competitor's price was $200 less for the same product). We were also told that the item was not in stock and that it would be five days until the right level of technician was available to uninstall our current appliance. We then received a call the next morning at 8:30 saying that the technician would be here between 10 and 2 that same day. To get away from work and to our home in an hour and a half was an inconvenience we hadn't planned for. The call was obviously a bit confusing since we had been told the appliance was not in stock and no technician was available. We called the store and the scheduling person several times to confirm that the appliance was available and the right technician was coming. We didn't get a call back until after noon, at which point we had already been waiting at home since 10. The person who called us back could not confirm either that they actually had the appliance or that the technician was prepared to uninstall our current appliance and we didn't hear back from anyone else. We waited at the house until 1:45 when we got the call from the technician that they were on their way. When the technician got there, everything went smoothly with installation and removing the device. But the communication post-purchase was truly unimpressive given that we had spent so much money there and we had chosen to spend the extra money to go with a local company thinking at least the service would be better than a chain.