Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
Request Appointment
Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Lara D.

Urbana, IL
Dick Van Dyke Appliance World

Run away!!!

The worst customer service ever. Called on the 5th to have my washer, which is under warranty, fixed. It is now three weeks and 4 service calls later and my washer is still not fixed. They are waiting on yet another part. And I have to keep calling them to find out the status of my order. When I called today to speak to a manager they had gone to lunch together. So my question is, Who's minding the store? Do not buy from them you will regret it.

comments

Unfortunately, I am unable to research your situation because of the limited information available to us from your review. We have a third party administrator handle all of our customer reviews to add creditability to the process.
Therefore, If you would like to give me a call at (217) 544-8180 and select option 2, I will gladly research your service history. We appreciate the opportunity you are giving us to resolve your complaint.

Thank you,

Tiffany Ogden
Customer Satisfaction Supervisor

 Dick Van Dyke Appliance World commented on 04/01/2014
« Back to reviews