I own 3 appliances from DVD and in the past they have far surpassed my expectations with their stellar customer service. But not this time...our dishwasher of only 15 months failed. I left a message after hours with their answering service and anticipated a call first thing the next morning. When they called in the late morning, I was told I would receive a call back notifying me of the "2-3 hour window" that the technician would be in my area. They failed to call me back, rather I was called when the technician was 30 minutes out from my house. The technician that came was very professional. In addition, there was a delay in receiving the parts (from the 2-3 business days quoted by the technician to over 10 days). It seemed unusual that it would take over a week to get parts for my new dishwasher. The office never called back with an update to when the parts would arrive - so 3 days later I called and the parts department could not determine when the order would be shipped or when it would arrive. Very frustrating. Then on the arranged day for the technician to come back with the parts, I was not notified, rather I had to call and ask "so when are you coming out today?" There was a lack of communication between DVD office staff and this customer. I even wrote an email about my experience which did not improve their customer service very much at all. I am very disappointed with my recent experience and will have to reevaluate if I purchase from DVD in the future.