While I've posted most of this on your FB page, here's a quick review of my problem. I purchased my new washer/dryer from you in December 2012. In September 2013 the washer lid wouldn't stay up. I called & repair came out & "fixed" the problem. In October it happened again. So I called & repair came out and "fixed" it again. November..again. March 2014 here we are again with a broken lid, it's 9:25 p.m. on a Friday night and the repair man just left again. Is it really fixed this time? I have my doubts. But we will see. By the way, I was told by a customer service supervisor that you are working with the manufacturer to get it to where I won't have to pay for the replacement parts. Oh my goodness. Words really can't express what I really want to say about that. Needless to say, I am NOT a satisfied DVDAW customer. I highly doubt that my story will be one we hear about on the radio.