Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Charles T White W.

Farmer City, IL
Dick Van Dyke Appliance World

Very dissapointed in my delivery service. first i was called and told that delivery would be between 11 am -3 pm. then I get a call at 11 saying they are on thier way. Show up right at lunch time 12pm pull in the drive and sit in the truck for 20 min brfore they come to the door. The new washer that we bought was not in a box and was filthy with dirt and smug spots. The wheels on the hand truck that was used to bring the washer in the house had mud on the wheels and tracked mud all over the floors. down on my hands and knees for 30 min to clean the floor after the delivery man left and then still had to clean our new washer off. good thing that they didn't have to bring across carpet or they would be paying for a carpet cleaning.

Service was average at best, will not recommend and was not happy with my delivery service.

comments

I do apologize that you feel our installer was not prompt when coming to your home. For the safety of our installation team, they do not use their cellular telephones while driving. When they arrive to a customers home, they will return any calls that may have come into them and also check and return voicemails regarding customers. I do apologize that you did need to spend so much time cleaning up after our installer left. For customer satisfaction, I will be returning your delivery charge of $39.99. If you have any further questions, please feel free to contact customer service at 217-544-8180.

Respectfully,
Tiffany Ogden
Customer Satisfaction Supervisor
Dick Van Dyke Appliance World

 Dick Van Dyke Appliance World commented on 03/24/2014
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