Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180

Service

Will Recommend

Total Experience

Danny H.

13738 Mcgee Rd Catlin, IL

Dick Van Dyke Appliance World

Bad experiance with Fisher&paykel dryer and service department

Picked up new Fisher & Pykel washer on a Sunday, they had to orderthe Gas dryer, when I turned on fill with water, then when it transfered water, It did all over my floor, had a a bad hose on it from factory, had DVD send guy out to repair, did not have part, now I am 2 days with out washer, them they called a week later said dryer was in, went to get, it was a electric dryer, once again waited for a gas dryer, when we hooked up, seemed a little loud and noise, I asked the sales man if the top load dryer had had the bearings fixed, that I had seen people had bad issues with them, but once again DVD had to come out 3 times to try to fix the bearing issue on my dryer also, wanted to give me a complete new dryer, I said no I wanted a different dryer or my money back. they would not do that, so I called Fisher&Paykel, after 3 calls they finally convinced DVD to give me store credit, I went inPurchased new Speed Quen washer and dryer off DVD, kep the Fisher&Paykel washer will sell or give it away myself, Service wanted to deliver the Speed Queen, this was a bad Idea, when they got there they backed a Big Deivey truck on my cement drive and droped the tail gate down with a big bang, then they started nto remove my Fisher Paykel washer and dryer, the mover they used was grease layden all over it and scratched front my washer and dryer, need less to say may new Speed Queen done the same way, when they leveled and hooked dryer up, the guy doing it srached and gouged my white walls, need less to say all we wanted to do is get him out of our house, Speed Queen seems to be a better machine

comments

Mr. Hillary I am unable to find your information in my computer system due to the limited information that comes over from our 3rd party survey administrator. I would like to discuss your situation with you at your earliest convenience. You may reach my Customer service team at (800) 847-4994 between the hours of 8 am to 5 pm Monday thru Friday. I apologize for not being able to offer you more information. However, I would like to make sure that you purchased your appliance from our store, because we aren't open on Sunday. All of our locations are closed on Sunday to give our employees time to attend church and spend time with their families.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 12/26/2013