Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Christine K.

Villa Grove, IL
Dick Van Dyke Appliance World

surprised

completely surprised that the delivery tech did not plan to turn on either the washer or dryer to ensure machines were working properly before he left. I believe he was taken back when I asked he to show me that they both worked before he left. Tech also made mention not to try to remove tape/stickers before they were warmed up in the home for a few hours, or "you will have a mess". but the tech was the one to try to remove several of the stickers/tape leaving us over an hour of work trying to remove the glue off our machines.

comments

I apologize for any inconvenience we caused during the installation of your washer and dryer. Unfortunately, with the limited amount of information in your review, I am unable to find your sales invoice. I would like you to call my customer service department at (217) 544-8180 option 2 and speak with one of my representatives. We want all of our customers' to be satisfied with our level of service, and we will strive to earn back you trust when we receive your information. Thank you in advance for your input and we looking forward to speaking with you.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 11/07/2013
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