Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Michael S.

Springfield, IL
Dick Van Dyke Appliance World

Bad experience.

We had a refrigerator door that would not close. The tech diagnosed this as a bad seal and said the part would be ordered. 2 months later, still no word on the part. They forgot to place the order. After the seal came in, the tech installed it but then diagnosed the issue was the door cam instead and ordered the part. One week later after no word, now they said they had the wrong number to call us back upon. We are now in the process of buying a new house which requires new appliances. Based upon this experience I would not recommend Dick Van Dyke Appliance World.

comments

I sincerely regret that your service experience was less than exemplary. We take our promises to our customers' very seriously here at Dick Van Dyke Inc. Despite our best efforts, though, circumstances happen from time to time that prevent us from delivering top notch service. I have reviewed the situation surrounding your service call and feel we didn't live up to the expectations we place on ourselves.

We have scheduled our service technician to come out on Monday October 25 to install the part necessary to repair your appliance. I would like to extend my apologies by waiving the service fees associated with our visit on Monday.

Please allow us the opportunity to be of service the next time you need help. I'm sure that you will be able to count on receiving the dependable service which has become our hallmark.

Yours truly,

John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 10/18/2013
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