Since June of last year I have had problems with my Whirlpool Duet dryer. You have been out to fix my dryer at least 4 times with the same problem happening every time. The most recent time it was repaired was in July and now it is out again. I have spent a whooping $554 in repairs with you, at this point I could have purchased a new one. I visited a supervisor yesterday to see who could help me with this to get it fixed right. She checked with the Vice President John Sheppard to see if she could waive the $50 service fee due to all of the issues I have had. She contacted me today to tell me due to policy it would not be waived. You people are a joke, you are losing a customer over $50??? Wow!!!! I am a high level manager for a company 100 times the size of yours and I can promise you we do not treat our customers the way you do!!! Thankfully do to the business I am in I know a lot of people in every town you have a facility in and I will ensure I spread the word on every social network possible so that people know what type of service they receive when they arent buying something from you.