Delivery/Installer was polite and arrived within the designated time. I, however, was disappointed the installer was not prepared with proper tools or parts and told by him they don't do anything other than the most basic installations. At point of sale the only question asked about the installation situation was "How many steps" When the installer arrived he informed me my old connections for the gas dryer were no longer approved and I would have to purchase the necessary items from him. He then also said what he had on his truck was not adequate and he would have to leave the installation incomplete. I said I would check the local store for parts and after driving to three stores finally got adequate parts to finish the installation and make it back before the installer left. I also brought out my tools for him to complete the installation. He then installed my parts and his and then charged me an additional fee for his installation. My complaints are as follows. #1 The installer arrived unprepared with necessary tools and parts and would have left without completing the installation had I not made the effort to acquire necessary parts and tools. #2 I was still charged an additional fee after he used my tools and time to pick up parts he needed. #3 I was charged a fee to haul away my old appliance which could be sold for recycled materials use. #4 After the installer finished he did not check gas fittings for leaks.