Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180

Service

Will Recommend

Total Experience

Greg G.

Edinburg, IL

Dick Van Dyke Appliance World

Will lie to you

Called them about the stove. A repairman came out and said needed a new valve but said that the stove was so old and that they didn't make a gas stove that lit with a pilot light flame...."he thought that they might be illegal to sell". He called the store to see if they had the part and they didn't. He told me we would have to get a new stove if we wanted a workable oven and gave me a $25 coupon and said they were running a moving sale right now. I talked to some friends and they recommended Ken's Appliance Service. Had a repairman from Ken's come out and he cleaned the pilot light, had buildup on it, and the oven worked fine. The repairman from Ken's told me that you can still special order the type of gas stove we have.

I found out a day or so later that my sister got a washer from them and it turned out to be a lemon. Dick Van Dyke repairmen were at her house 5 times trying to fix it. Never did. She asked them to just give her another one and was told they couldn't do that.

comments

I apologize that your service experience was less than satisfactory. Our service technicians assess each situation and make a recommendation based on the type of repair that is needed. Our technician felt that only cleaning the thermal couple wouldn't repair the range long term. I am happy to hear that another service company cleaned the thermal couple, but I am confident you will be replacing your thermal couple in the near future. We appreciate your feedback and look forward to your future patronage.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 10/03/2013