Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Marion M.

Carlock, IL
Dick Van Dyke Appliance World

Needs Improvement - will reconsider with future purchases.

Staff in store extremely helpful. Prices competitive. Product choice and quality excellent. Unit delivered and installed damaged. Required reorder and reinstallation....additional damage of dented kickplate and pinched gaskets on DW install, however original dented top problem rectified with second unit. My husband loosened screws and corrected pinched sidewall gaskets.

Service man obviously upset by not knowing details of Stove install, conversion to LP etc. It was his end of day job and he had not anticipated a full conversion to LP on this slide in stove. It was obvious he was upset while he continued to complete the process.

Final outcome is products were well represented and as chosen and I am completely happy with end results.

comments

Thank you for notifying us of your service experience. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, its important for us to know.
Im sorry that you received service that prompted you to contact us, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, Ive notified the proper department of your concerns.
Your patronage is important to us, and we hope that youll continue to give us opportunities to serve you. I realize that we let you down this time, but hopefully we might earn another chance in the future to show you how the sales/service process is suppose to work.
Thank you again for bringing these matters to my attention. I assure you this will be rectified.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/09/2013
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