Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Helen K.

Jacksonville, IL
Dick Van Dyke Appliance World

will never go back

The owner was uncooperative in honoring my service warranty for the my last purchased appliance requiring me to go directly to the manufacturer for resolution. After only five years the repairs on the warranty replacement practically cost the same as a new machine. I'm taking my business elsewhere. I will never buy anything else from DVD.

comments

We apologize that you feel our warranty and customer service team didn't meet your expectations. I have researched the situation surrounding your appliance and it appears we did take care of many of your issues. Our warranty replaced your appliance with a new appliance during the five years it was covered under warranty. My records also indicate that every time your appliance needed service we were there to service the machine within the guidelines of our warranty at no cost to you. We apologize that you feel we were being unfair because we wouldn't give you a second machine after the warranty expired. Our exclusive five year warranty pays for all the parts and labor for any mechanical failure. After the five year warranty expires the exclusive major component ten year coverage begins. We value you as a customer and hope to earn your business with clear and uncomplicated warranties.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/09/2013
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