We had them out to repair our refrigerator and the ice maker wasn't working. They repaired the leak in our refrigerator and said they did all they could on the ice maker. The ice maker never worked after that and finally completely broke. We went and bought a new refrigerator from them and the guy installing that said the water was turned off to the ice maker. Very happy with him and our purchase. Then the dishwasher went out and we purchased from them. Angie was very nice and took me at my word that I didn't need all the bells and whistles and sold me a floor model that I thought was a good price. Richard was very nice and hooked up the dishwasher nicely. I would purchase more appliances if needed from them. Hopefully not though.