I purchased a washer/dryer stack unit for a rental unit. A substitute unit was installed--not the one I purchased. When it quit working less than 2 years later, I called the DVD service dept. No one told me that the $25 service fee was due when the technician arrived. He called me and threatened to call a lawyer if I did not pay immediately. I told him that I would take payment to the store asap. He was not satisfied. Also, BEWARE--the 5-10 year warranty is simply not true, and DVD would not do anything to help me contact the manufacturer about backing their product, and DVD would not even talk to me about backing the products that they sell. I had a previous bad experience w/DVD and vowed to never do business with them again, but a renter with twin babies who needed a washer ASAP made me go to DVD because they could deliver sooner. That was the only good thing that they did. Never again, no matter how desperate my tenants are.