Replaced 8yr old Whirlpool front loader following service call - was able to apply charge toward new washer. Sales staff was great. Knowledgeable about products - very much in line with on line reviews of different makes/models - very helpful with selecting new. Delivery/installation was 30 minutes - Richard was great/courteous and knew the machine. This is our 4th appliance from Dick Van Dyke and will return for next.