Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Jacque D.

Decatur, IL
Dick Van Dyke Appliance World

Bad service and bad business!

I had Dick Van Dyke to repair my icemaker. They put in a new one and the next morning I found that it had leaked and ruined my floor. The service man came back and wrote a report of the damaged floor. Dick Van Dyke will not pay for the damage. I was told that I need to turn it into my home owners insurance. I have been in circles with them and requested that the owner Dennis Reiken call me and the gal chuckled at me. Bad service and bad business!

comments

We apologize for any inconvenience we may have caused repairing your icemaker. I have investigated
the events leading up to the water leak and still feel this should be turned over to your homeowners
insurance. When you placed the initial service request with our company it was for an icemaker
not making ice. Our service technician checked the water supply to the refrigerator and determined
the icemaker wasn't calling for water. When our technician manually cycled the icemaker it would
fill with water. However, it wouldn't call for water unless it was manually advanced into the water
fill cycle. Our technician replaced the icemaker and tested it to ensure it filled with water. After six
days we received another call into our customer service department that your icemaker was leaking.
We immediately dispatched the same service technician to diagnose the water leak. The technician
determined an internal water line was leaking. The technician explained to the person that was
present that the water line was under the refrigerator and wasn't part of the system he touched when
he was there previously. However, the technician repaired the leak and explained that it probably
happened because the icemaker was inoperable for an extended period of time. We apologize for the
inconvenience the water leaked caused, but since we didn't repair anything previously related to a
water leak, we feel this should be turned over to their home owners insurance. We appreciate your
patronage and hope to earn your business back in the future.

Sincerely,

John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 03/20/2013
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