Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Flo D.

Springfield, IL
Dick Van Dyke Appliance World

Was not happy with being charged $30 more for delivery and installation. Salesperson said $30 more for hoses that they don't come with them anymore. I declined saying I would use my existing ones. Deliveryman arrived, said there would be a $30 charge to retrofit our old siphon to work with the new washer and used new hoses. I told him we didn't want new hoses. He said they were giving them to us. I watched what was involved in retrofitting the old syphon break, the $20 charge was for wrapping Teflon tape around it and fitting it to the plastic outtake hose. Moral of the story, delivery and install is going to cost you $30 more one way or the other you can count on that. Defintely thought there was deceptive practices being used.

I like the GE washer, I understood I was paying more for the extended service warranty on it. Before we have always been happy with the service departmen at Dick Van Dyke's. We purchased all of our appliances from them in the past. The problem with being charged an extra $30 for installation is a red flag. Salesperson said extra $30 for hoses which I declined, delivery person said extra $30 for retrofitting the old syphon break to the new washer hose and they were giving us the hoses. The retrofitting of the syphon break consisted of a little bit of Teflon Tape. WOW that's really worth $30? I don't think so. If we have any more bad experience with the company we will give our future business to one of their competitors.

comments

I apologize that you feel that we have deceptive business practices. In an effort to always bring clarity to every sales transaction we fill out a form that outlines what is required during the installation process. Our delivery guidelines are used to determine whether or not the delivery will require a plumber, carpenter, or electrician. Our installers are trained to install standard deliveries that wouldn't require altering the installation location. Unfortunately, your review doesn't give me enough information to look at your specific transaction, but it appears you were charged to convert your washer from a standpipe drain to a floor drain. The parts that were needed to make this conversion would have been an additional expense because all of the manufactures design their machines to drain in a standpipe. We will always recommend changing your fill hose when you purchase a new machine due to the leaking potential of old fill hoses. It appears we didn't replace your fill hoses at your request but were required to sell you a siphon break. The older siphon breaks will not work on the newer machines because of the different type of material the drain hose is made of. I hope this explanation helps put your mind at rest about deceptive practices. We appreciate your patronage.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 03/20/2013
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