This is a copy of letter I sent to Better Business Bureau:
In September i payed $25 dollars for a service technician to come out to investigate a complaint of one my tenants fridge. After inspection the technician called and said that it needed a new compressor motor and a compressor motor only. After receiving the part, the technician returned to the property. Upon returning he called me and left a message saying that the compressor was fine and that the tenant was leaving the door open causing it not to cool and defrost properly. He did state however since he was there anyway he already did the following: re-align the ice flapper and gave a cleaning.He also stated that the hinge was broke and needed to be replaced. And asked when i would like to order the part.
Needless to say i never contacted the technician again and left a message the next morning with the D.V.Dyke service refuting the charges and stating that the credit card which i had left would be turned off and asked for someone to return my call.
I never heard from them until Saturday March 9th when i received a forwarded letter that was sent over 2 months ago saying that they were taking me to court over the outstanding balance.
Today I spoke to a collection agent Jeremy Dolt, i believe he said his name was. He informed me since i was not present when the technician returned, the technician has the authority to do whatever repairs he sees fit. Even if it was none of the repairs that we had previously discussed.
My answer to that is what did i pay the $25 non-refundable service fee for. For a technician to come out and guess what is wrong with the fridge or to get an exact diagnosis. This sounds like unethical business practice to me. I understand I am out the $25 for the service call, which i'll chalk it up to my mistake for believing paid advertising (I wrote Dennis Reiken a new "wow" service commercial but never heard back). But i will not pay for repairs that i NEVER authorized. I feel like i was baited and switched for the service, as Jeremy the collection agent stated, "Whats to complain you got it fixed for less than the original estimate." I would have done these repairs myself is why i'm mad. i can pull a fridge out and vacuum it. Its just bad business to do services not authorized and charge for it.
If i used Jeremy's logic, why did the service technician call me to ask if i wanted the hinge replaced if the technician was authorized to make any repairs seen fit after the service call.
And to make things worse, the fridge was not repaired correctly. Any person who would have taken the time to run their hand along the seals would have realized the the seals were bent in two different places not allowing an air-tight seal. Not a compressor motor, not a ice flapper, not a cleaning, and not a hinge. But i don't have a fancy certification like their techs, so what do i know?