I recently had to replace my old washing machine and after a lot of research, decided on DVD. Their service has and was very prompt and quite good. The purchase of the machine was quick and easy. The female sales person was very knowledgeable and accommodating. The machine was to be delivered right before the holiday. DVD has a separate full sheet of paper that is filled out regarding just the delivery - where it is going inside the house - how many steps - how many turns - how many doors, etc. After all of that there was only one delivery person sent. I was scheduled for delivery the last four hours of the day. One person could not install the machine and I had to call the store. The male salesman that I talked to was very short with me on the phone and said I had to reschedule delivery. I had to wait another 4 days before delivery was able to be made. It's one thing if I had not filled out the paper correctly regarding the delivery/installation of the machine. Since I did tell them specifically that they would definitely need at least two people, maybe three; why send just the one delivery person? Very good products, service and price. Questionable sales personnel so just be aware.