Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Bill C.

Springfield, IL
Dick Van Dyke Appliance World

Sales experience was great; delivery was not.

Greg did an excellent job answering our questions about refrigerators. He was knowledgable and professional. We would definitely visit with him again on our next purchase. The person who delivered the new refrigerator the next day was the opposite of what we have experienced over the years at Dick VanDyke. He was not professional, did little to be friendly, and didn't clean up after himself. We have never experienced this from Dick VanDyke before. This is not a good way to follow up an excellent sales experience.

comments

Mr. Callaway,
I would like to apologize for the lack of customer service my installer demonstrated when he was at your residence. It is our mission to deliver the same level of customer service throughout every department within our company. Therefore, I am going to pass your information on to my Customer service supervisor Michel, and she will take care of any concerns you may have with the delivery process. We value your input immensely and appreciate you for taking the time to share your experience. We are thankful for your patronage and hope to earn the privilege of serving you in the future.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 10/26/2012
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