Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Robert D.

Decatur, IL
Dick Van Dyke Appliance World

Really irritated with installation

Bought dishwasher and didn't argue about the price. Paid the $65.00 for installation. I specifically asked if there were going to be any other charges for installation. I was told that if a fitting was needed to attach water line that I would be charged for that. Okay no problem a couple of bucks. Installer installed the dishwasher and said he couldn't connect to my water line. I had a half inch nipple on a ball valve. Said he can only hook up to copper line. I would have to get an adapter and hook the line up myself. Then he said I owed $10.42 for the water line from the dishwasher to my water line. Hidden charge. I specifically asked if the water line he installed had normal pipe threads so I could get the correct fitting. Got a half inch to three eights adapter and tried to install it and low and behold the threads on the water line were not pipe thread. Had to go to Dick Van Dyke to find out what type of threads the water line was. Turned out to be compression. When I complained to the store manager he said they only connect to copper and there was nothing he could do.

comments

I apologize your dishwasher installation didnt go as smoothly as you had hoped it would. We try to have the most commonly used installation parts on our trucks. However, we are unable to carry every unique plumbing part that may be needed. We inform all of our customers at the point of sale when we fill out our installation guidelines that we arent plumbers, carpenters, or electricians. Our installation guidelines clearly state that a dishwasher installation may take up to 3 hours and have a maximum of thirty dollars in installation charges. We give every customer a copy of his or her guidelines at the point of sale. It appears the plumbing to your dishwasher wasnt a standard size. Therefore, we would have recommended contacting a plumber to finish the water line installation. We apologize that you feel we hide charges from you, but my records indicate that you were given all of the necessary information.
We appreciate your business and hope to earn your future patronage.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 10/18/2012
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