Delivery service too was first rate. I'd ordered a new power cord and dryer vent for our new dryer. The technician who delivered called first to let us know his approximate arrival time. Then, he advised us that we did not need either new power cord or new vent. He proceeded to adjust the vent to what was needed for the new dryer and did not sell us a new one. Total experience was pleasant. We hope the washer & dryer are as dependable as the transaction.