Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Kathleen Z.

Urbana, IL
Dick Van Dyke Appliance World

problem after problem

I bought my stove there and when it came time to buy a refrigerator, I immediately thought of them. The salesman was very helpful. My refrigerator that had been at their warehouse arrived a week later but they couldn't deliver that day because it was scratched. They ordered a new one from the company and gave me a loaner which did not work when they plugged it in but turned on by itself before their repairman came. Someone called yesterday morning to say that my "stove" would be delivered from 11 to 3 that day. The new refrigerator is great.

comments

Hello Kathleen,

I am Darrell Haslett, Champaign Sales Manager. I wanted to apologize to you about the refrigerator, which the manufacture shipped to us damaged. I am glad we were able to quickly get you a no charge loaner refrigerator for you to use, while we were waiting for the replacement refrigerator to arrive. I see the loaner refrigerator did not start cooling right away, but it started cooling before our service tech. arrived the same day to look at it. I am glad to hear the saleman was very helpful and we quickly brought to you the replacement refrigerator, once we received it from the manufacturer. As I am sure you are aware, some things are out or our control such as the damaged refrigerator. I hope you continue to think of us first if you ever need a new appliance or need your exisiting appliances serviced. Please feel free to contact me directly if you feel you have an issue that has not been addressed or if you have any other concerns.
Thank you,
Darrell Haslett
Champaign Sales Manager
217-398-7867 ext# 8702
dhaslett@appliance-world.com

 Dick Van Dyke Appliance World commented on 09/29/2012
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