Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
4 1347 reviews
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180
http://appliance-world.com

Service

Will Recommend

Total Experience

Harry F.

Bloomington, IL
Dick Van Dyke Appliance World

I bought $2200 washer and dryer

I was informed, by installer, they needed part to make steam functions work and they would return to install next week. After no call for a couple of weeks I called again, again told they would fix

It's now been week's I waited for chris nearly 30 minutes on hold
Again they said they would be out tommorow, no wait today. Yeah that's the ticket

Refused to provide me with number to call regional manager.

Service is like box store. We have all heard the commercials that I called van dyke they came out had the widget and fixed it, my experience says they don't return calls
Or fix the problem
Time to yelp 4square and cover all the social media This place sucks

comments

We apologize for any inconvenience we may have caused during the recent delivery of your appliances. I have spoken with Chris in my customer service department, and she has already taken care of locating and setting up the return visit for July 13, 2012. Customer satisfaction is our top priority here at Dick Van Dyke Inc. Thats why we are grateful when customers like you permit us the opportunity to correct any issues that develop during the installation process. You have my sincere apologies for any inconvenience that this matter may have caused you.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

 Dick Van Dyke Appliance World commented on 07/13/2012
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